Frequently asked questions
What people usually ask us before, during and after a project.
Before you start
What services do you offer?
Websites, online stores, brand design, consulting and implementation, custom systems and automation.
How do I start?
Message us on WhatsApp and tell us what your business needs. We reply to understand what's needed.
Does the first conversation cost anything?
No. The first conversation is free.
How much does a project cost?
The first conversation is free. After that we give you the cost in writing. If the budget falls short, we adjust the scope to what fits.
How we work
How does the process work?
We work in three acts: Design, Build and Sustain. First we understand your business, then we build the solution we choose with you, and at the end we leave it organized and working.
Where does your way of working come from?
We come from trades that are never documented: the knowledge lives in one person's hands and, when they're gone, goes with them. That's why our work isn't just building: we leave it organized and working.
How long does a project take?
It depends on the service and the scope, and we confirm it in writing before starting. For reference: websites, between 5 and 15 business days; online stores, between 10 and 20; brand design, between 10 and 15. In consulting, custom systems and automation it depends on what your business needs, and we confirm it in writing after the diagnosis.
What do I need to have ready?
Most commonly your texts, your photos and your logo. If you don't have a brand yet, we create it first.
Do you work outside San Cristóbal de las Casas?
Yes. We work remotely with businesses anywhere in the world, in Spanish and English.
After delivery
What happens when the project ends?
We hand it over organized and working, without depending on a single person. Delivery includes the documentation, the access and the training.
What is follow-up?
After delivery, we reach out from time to time to ask how it's going and see if you need anything else. You don't have to ask for it. If you need constant help or changes, extended support plans are available.
Do you have extended support plans?
Yes, for any of our services. You can purchase an extended support plan so we keep supporting you. We explain it and give you the cost in writing, according to the scope of your project.
Who owns what you build?
It depends on the service and we put it in writing. In general, what we build for your business is yours: the code, the content and the accounts are in your name. The reusable tools and components we use remain ours, and we give you a permanent license to use them within what we deliver. For brands, the rights over the name, the logo and the guide pass to you in full once the payment is covered; the authorship and the intellectual property of our work remain DEDU's.
Can you show my project in your portfolio?
Yes. All our projects can be used in our portfolio, except those under a confidentiality agreement or that you decline for a legal reason.
How do you protect my data?
We explain it in the privacy notice.