Services

Custom systems

We define with you what to build and we build it: internal systems, integrations and applications that adapt to your process, not the other way around. Your business stops adapting to a tool that isn't its own and works with one that is: made for how you work, documented and in your hands.

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Who it's for

Businesses whose process doesn't fit the tools that exist, or that have already tried several and still have something left out.

Businesses that use several tools that don't talk to each other and want them to work together.

Maybe today you pass information from one place to another by hand, or depend on a spreadsheet that only one person understands.

What's included

  1. 01

    Diagnosis and definition

    We understand how your business works and define what gets built and what doesn't.

  2. 02

    Written scope

    What the system will do, what we deliver, how much it costs and how long it takes, before we start.

  3. 03

    Development made for you

    We build the system, the integration or the application for your process.

  4. 04

    Code and documentation

    We hand over the code and the technical documentation, so the system doesn't depend on someone remembering everything.

  5. 05

    Go-live

    We leave it published and working.

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  • Reviews during development

    You see and test progress along the way. How many and when, we agree in the scope.

  • Training

    For whoever will use it, defined in the scope.

  • Clear support

    What it covers and for how long, we define in writing before we start. If you need more, extended support plans are available.

How we work

  1. Design

    The first conversation is free: we understand your process and what it's missing. From that comes the written scope, which defines what gets built, how much it costs and how long it takes.

  2. Build

    We build the system with you, with progress you can see and test, and we leave it published and working, with your information and your process.

  3. Sustain

    We hand it over organized and working, with the code and the documentation, we train you and, after delivery, we check in on how it's going. If you need more support, extended support plans are available.

Frequently asked questions

Before you start

How long does it take?

It depends on what your business needs. We confirm it in writing, after defining the scope.

How much does it cost?

The first conversation is free. After that we give you the cost in writing, per project, with the scope defined. If the budget falls short, we adjust the scope to what fits, for example with fewer features or delivery in stages.

What if what I need changes during the project?

It happens often, because seeing the system reveals things. Whatever falls outside the agreed scope, we quote before doing it, so you decide with the cost in view.

Does my team need to know about technology?

No. We explain how it works in the language of your business, and we train whoever will use it.

What's the difference with Consulting and implementation?

Consulting is for adopting tools that already exist and building the flows and processes to use them. Custom systems is for when we need to write our own code because nothing that exists solves your case.

What's included and what's not

Can you connect the tools I already use?

In many cases, yes. It depends on those tools allowing connections with others. We check it in the diagnosis, before promising you anything.

Accounts, domain and data

Who owns the code?

You do. The system's code and documentation belong to your business, and we hand them over when we finish. The reusable tools and components we use to build it remain ours, and we give you a permanent license to use them within what we deliver.

Who owns my data?

You do. Your system's data is yours and you can ask us for a full export at any time.

What other payments should I consider?

A system needs a place to live and, sometimes, third-party services. We contract them when designing the system and you pay for them according to the consumption and demand the system has. We tell you how much before you sign.

Can you show my project in your portfolio?

Yes. All our projects can be used in our portfolio, except those under a confidentiality agreement or that you decline for a legal reason.

After delivery

What does support cover?

We define it in writing before we start: what it includes and for how long. After that period, extended support plans are available.

What is follow-up?

After delivery, we reach out from time to time to ask how it's going and see if you need anything else. You don't have to ask for it. If you need constant help or changes, extended support plans are available.

Do you have extended support plans?

Yes, for any of our services. You can purchase an extended support plan so we keep supporting you. We explain it and give you the cost in writing, according to the scope of your project.

Automation

We let the system handle the repetitive work: we connect the tools you already use so your team spends its time on what matters.

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Tell us what you need

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